CHERY REWARDS PRIVACY POLICY

 

1. Introduction

The Chery Rewards Program (the “Program”) is operated by AusArm Pty Ltd (T/A Partner+) (ABN 56 664 315 048) (“Partner+”) as a service provider to Chery Motor Australia (the “Program Sponsor”).

For the purposes of the Privacy Act 1988 (Cth) (including the Australian Privacy Principles) (“Privacy Act”):

• Chery Motor Australia is the data controller in relation to Personal Information collected through the Program.

• Partner+ acts solely as a data processor/service provider, processing Personal Information on behalf of and in accordance with the instructions of Chery Motor Australia.

References in this Privacy Policy to “Chery Rewards”, “we”, “us”, or “our” refer to Chery Motor Australia as data controller, unless otherwise specified.

This Privacy Policy explains how Personal Information is handled in connection with the Program.

 

2. What is Personal Information?

“Personal Information” has the meaning given in the Privacy Act. In general terms, it means information or an opinion about an identified individual or an individual who is reasonably identifiable.

 

3. Acceptance of this Policy

By accessing or using the Program website (www.cheryrewards.com) or participating in the Program, you acknowledge that your Personal Information will be handled as described in this Privacy Policy.

This Privacy Policy forms part of the Chery Rewards User Agreement.

 

4. Role of Partner+

Partner+ provides technology, administration, fulfilment coordination, and support services to Chery Motor Australia in relation to the Program.

Partner+:

• Processes Personal Information only on behalf of Chery Motor Australia;

• Does not determine the purposes or means of processing Personal Information;

• Acts only in accordance with contractual arrangements and instructions from Chery Motor Australia; and

• Implements reasonable security measures in relation to the Personal Information it processes.

 

5. Personal Information Collected

Personal Information may be collected directly from you, or provided by Chery Motor Australia, in connection with the Program.

Depending on the features enabled by Chery Motor Australia, this may include:

• Name

• Gender

• Postal address

• Email address

• Telephone number(s)

• Occupation or employment information

• Country of residence

• Date of birth or age

• Identification details (where required for specific rewards such as travel)

• Transaction or redemption information

• Device identifiers (such as IP address)

• Website usage information

• Communications or enquiries submitted by you

Chery Motor Australia determines what Personal Information is required for the Program. Partner+ processes only the information necessary to provide the Program services.

 

6. Sensitive Information

Where a Program feature requires sensitive information (for example, certain travel or event arrangements), Chery Motor Australia will determine the lawful basis for collection (including obtaining consent where required).

Partner+ processes such information only where instructed and only to the extent necessary to deliver the relevant Program service.

 

7. How Personal Information is Collected

Personal Information may be collected:

• When you register or log in to the Program;

• When you update your profile;

• When you redeem rewards;

• When you contact support;

• When Chery Motor Australia provides participant information to enable Program participation.

Certain information (such as IP address, browser type, pages visited and access times) may be automatically collected for system administration, security, and analytics purposes.

 

8. Cookies and Analytics

The Program website uses cookies and similar technologies to support functionality, security, and user experience.

Cookies may:

• Enable login functionality;

• Maintain session information;

• Support analytics.

Third-party analytics providers (such as Google Analytics or Adobe Analytics) may collect information in accordance with their own privacy policies.

You may disable cookies in your browser settings; however, some website functionality may be unavailable.

 

9. Purpose of Processing

Chery Motor Australia collects and uses Personal Information for purposes including:

• Administering the Program;

• Managing membership accounts;

• Recording performance and points accrual;

• Facilitating reward redemption;

• Communicating program updates;

• Providing customer support;

• Complying with legal obligations.

Partner+ processes Personal Information solely to deliver these services on behalf of Chery Motor Australia.

 

10. Marketing Communications

Program-related communications (such as account notices, reward confirmations, and updates) may be sent as part of Program administration.

Where marketing communications are enabled by Chery Motor Australia, they will be sent by or on behalf of Chery Motor Australia and will include an unsubscribe mechanism where required by law.

Partner+ sends communications only as a service provider and in accordance with Chery Motor Australia’s instructions.

 

11. Disclosure of Personal Information

Personal Information may be disclosed:

• To Reward Suppliers for fulfilment of rewards;

• To service providers engaged to host, support, or operate the Program;

• To professional advisers;

• Where required or authorised by law.

Partner+ discloses Personal Information only as necessary to deliver Program services and in accordance with Chery Motor Australia’s instructions.

Partner+ does not sell Personal Information.

Reward Suppliers and third-party providers operate under their own privacy policies. Partner+ does not control and is not responsible for their privacy practices.

 

12. Overseas Processing

Personal Information is primarily processed in Australia.

Where required to support the Program, Personal Information may be processed by service providers located outside Australia.

Chery Motor Australia is responsible for ensuring that any overseas disclosures comply with the Privacy Act.

Partner+ implements contractual and operational measures reasonably required to support compliance obligations.

 

13. Security of Personal Information

Partner+ implements reasonable technical and organisational measures designed to protect Personal Information it processes on behalf of Chery Motor Australia.

Security measures may include:

• Encrypted connections (SSL/TLS);

• Access controls;

• Secure hosting environments;

• Firewalls and monitoring tools.

However, no method of transmission over the internet is completely secure.

 

14. Payment Information

The Program does not require Partner+ to collect or store payment card details such as credit or debit card numbers.

Where payments are required, they are handled via methods determined by Chery Motor Australia and/or relevant third-party payment providers. Partner+ processes only the information necessary to support transaction records and fulfilment.

 

15. Data Breaches

If Partner+ becomes aware of a suspected or actual data incident involving Personal Information processed on behalf of Chery Motor Australia, Partner+ will notify Chery Motor Australia promptly.

Chery Motor Australia is responsible for assessing notification obligations under the Notifiable Data Breaches scheme and other applicable laws.

Partner+ will provide reasonable assistance in responding to and investigating data incidents.

 

16. Access and Correction

Requests to access or correct Personal Information should be directed to Chery Motor Australia.

Partner+ will provide reasonable assistance to Chery Motor Australia in responding to such requests.

Members may update certain profile details directly via their Program account.

 

17. Retention of Personal Information

Partner+ retains Personal Information only for as long as necessary to provide Program services and as required by contractual or legal obligations.

Where information is no longer required, reasonable steps will be taken to delete or de-identify it in accordance with Chery Motor Australia’s instructions and applicable law.

Backup copies may be retained securely for limited periods consistent with standard IT practices.

 

18. Children

The Program is not intended for individuals under 18 years of age unless expressly authorised by Chery Motor Australia.

Where participation by persons under 18 is permitted, it must occur in accordance with any requirements determined by Chery Motor Australia (including any required parental or guardian consent).

 

19. Links to Third-Party Websites

The Program website may contain links to third-party websites.

Partner+ and Chery Motor Australia are not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies of those websites.

 

20. Changes to this Privacy Policy

Chery Motor Australia may update this Privacy Policy from time to time.

Updated versions will be published on the Program website and will take effect upon publication unless otherwise stated.

 

21. Contact Details

If you have questions about this Privacy Policy or how your Personal Information is handled, please contact:

Chery Motor Australia
[Insert Sponsor contact details]

OR

Partner+ (AusArm Pty Ltd)
Email: programHQ@cheryrewards.com.au
Phone: 02 9488 4445